Refund Policy
At City Girl Jewellery, we take pride in offering high-quality, elegantly crafted jewellery that blends timeless craftsmanship with modern style. However, if you are not completely satisfied with your purchase, we are happy to assist you with a refund, subject to the terms below.
Eligibility for Refunds
- Refunds are applicable within 10-15 days from the date of delivery.
- The item must be unused, unworn, and in its original packaging, with all tags and invoices intact.
- Items purchased on sale, clearance, or as part of special promotions are not eligible for a refund.
- Refunds are not applicable for customized or personalized jewellery pieces.
How to Request a Refund
- Contact our support team at rkjewellers_1@yahoo.co.in or call us at +91 9903 189 119 within the eligible refund period.
- Provide your order number, reason for refund, and attach clear images of the product (if applicable).
- Our team will review your request and provide return shipping instructions.
Return & Refund Process
- Once we receive the returned product, it will be inspected for eligibility.
- If approved, the refund will be processed within 7-10 business days to your original payment method.
- Shipping charges are non-refundable, and return shipping costs will be borne by the customer unless the product received was defective or incorrect.
Timeline For Refund
- Refunds will be processed to the buyer's mode of payment within seven working days.
Non-Refundable Situations
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Products that are damaged, used, or altered after delivery.
- Requests made after the 15-day refund window.
- Jewellery with signs of wear, missing tags, or missing packaging.
Need Help?
For any refund-related queries, feel free to reach out to us:
📍 Address: A Block, 2nd Floor, Bagree Market, Shop No. A 201, 71, Canning St, Kolkata, West Bengal 700001
📞 Phone: +91 9903 189 119
📧 Email: rkjewellers_1@yahoo.co.in
🌐 Website: City Girl Jewellery
We appreciate your trust in City Girl Jewellery and strive to ensure a smooth shopping experience! 💎✨