Return Policy
At City Girl Jewellery, we want you to love your purchase. If for any reason you are not satisfied, you may return your item within 10-15 days of delivery, subject to the conditions below.
Eligibility for Returns
- Returns are accepted within 10-15 days from the date of delivery.
- The product must be unused, unworn, and in its original packaging with all tags and invoices intact.
- Return requests for customized or personalized jewellery will not be accepted.
- Items purchased during sale or promotional events are non-returnable.
How to Initiate a Return
- Email us at rkjewellers_1@yahoo.co.in or call +91 9903 189 119 within the return window.
- Provide your order number, a reason for the return, and attach clear images of the item (if applicable).
- Our team will review your request and provide return shipping instructions.
Return Process
- Customers must return the item at their own cost, unless the product received was incorrect or defective.
- Once we receive and inspect the returned product, we will notify you of its approval or rejection.
- If approved, you may opt for store credit, an exchange, or a refund (as per our Refund Policy).
Non-Returnable Conditions
- Items that show signs of wear, damage, or alteration.
- Products returned without original packaging or invoice.
- Return requests made after the 15-day period.
Need Help?
For any return-related queries, please contact us:
📍 Address: A Block, 2nd Floor, Bagree Market, Shop No. A 201, 71, Canning St, Kolkata, West Bengal 700001
📞 Phone: +91 9903 189 119
📧 Email: rkjewellers_1@yahoo.co.in
🌐 Website: City Girl Jewellery
We value your trust in City Girl Jewellery and are committed to ensuring a smooth shopping experience. 💎✨